Contactless Pickup FAQ

What is Contactless Pickup?

In pre-covid times, you requested specific titles through the catalog or through a librarian, and once they were ready you’d get a notice and you could come to the library anytime to pick them up and check them out. Contactless Pickup is the system libraries developed to keep you safe and get you access to requested materials by appointment. Every library handles it slightly differently. Here is the first post we shared about this service, which covers the basics.

How do I request items for pickup? 

This part has not changed. Using your library card, request books, DVDs, and other library materials through your account at Minuteman Library Network, via the MLN app, or by calling the library at 781-316-3233. 

I don’t care about specific titles, I just want a bunch of books for myself/my family. Can I get a grab bag?

We are working on a new service along these lines and an announcement will be coming soon.

How will I know when the items I request through the catalog are ready?
You will receive an email or phone notice once items are available for you.

Once I receive my notification, how long do I have to schedule a pickup time? 

We hold library materials for eight days.  Check your hold notification, and choose an appointment anytime up to and including the “must pick up by” date. Slots fill up quickly, so choose one as soon as possible after receiving your notice.

How do I reserve my pickup time? 

In your hold notification, you’ll see a link to the Minuteman Library Network contactless pickup booking tool, also located at robbinslibrary.org on our home page. You will be prompted to choose a pickup date and hour.  If you do not have an email address associated with your library account, library staff will call you to schedule your pickup time.

What if I miss my pickup time?

The online booking system will let you cancel an appointment, but will not let you reschedule a missed appointment without staff assistance. If you know in advance you’re not going to make it, please cancel and free up the spot for someone else by going back to the Book Your Timeslot page and choosing “Manage Existing Pickup.” Your items will automatically be held for two more days. If you already missed your pickup time, you must call the library at 781-316-3200 and press 2 for the Circulation Department. 

Where do I pick up items? 

Items are located at the Robbins Library main entrance.  Find your items filed alphabetically with a slip showing the first 3 letters of your last name, first initial, and last 4 digits of your library card number. Example:  Anna Banana with the card number 24860001234567 would find her items with the slip BAN A 4567.  Your items are already checked out to you and ready to go!  

Can I pick up at Fox?

At this time we can only support contactless pickup at the Robbins Library. Fox Library staff are temporarily relocated to Robbins because they are needed to help support this new service.

Do I have to schedule a pickup time every time I receive a notice that materials are ready? 

No! Pickup slots are not linked to individual titles, so if you are placing many requests, here’s the hack that will save you trips to the library: when you receive a hold notice and you’re expecting more, schedule a pickup slot close to the “must pick up by” date for the item that’s available. That means a bit more waiting, but the advantage is that if additional items arrive for you before that pickup appointment, we’ll make sure those are included. 

What if I get a notice the day of my appointment about new items that are ready? Can they be added to my pickup time?

We prepare the pickup orders one business day in advance, which means we cannot support same-day fulfillment. You will need to schedule another appointment to pick up those items.  

I still need help, how can I talk to a human?

Call 781-316-3231 during business hours or email us at arlington@minlib.net, we’re always happy to help. You may need to leave us a message due to high call volume.

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